Questions and answers

RecursiveChat is AI chat for your website. You add a small chat widget to your site, an AI agent answers visitors using your own pages and documents, and your team can take over any conversation from the shared inbox or their phone.

Small businesses, online shops, SaaS products, creators and agencies who want visitors to get instant answers without hiring a full support team, while still having a real person step in when it matters.

Most chatbots only answer with AI. RecursiveChat combines an AI agent trained on your content with a team inbox, so a person can take over any conversation, reply from their phone, and follow up by email if the visitor has left.

A few minutes. Create a free account, add your website, create an AI agent, give it some of your pages as knowledge and paste one line of code into your site.

No. You copy one script tag into your site, the same way you would add analytics. Most website builders have a place to paste custom code. Developers can go further with the JavaScript API and REST API.

Any website where you can add a script tag, including WordPress, Webflow, Shopify, Squarespace, Wix, Framer and custom built sites.

An agent is the AI assistant that answers visitors on one of your websites. Each agent has its own instructions, tone, language and knowledge. A website needs at least one active agent before the chat appears on it.

You add knowledge sources to your agent: web page URLs, text you paste in, or files. RecursiveChat reads them, splits them into passages and, when a visitor asks something, finds the most relevant passages and answers from them.

PDF, plain text (.txt) and Markdown (.md) files, up to 10 MB each.

No. You add the specific page URLs you want it to learn from, such as your home page, pricing, FAQ and help articles. This keeps the AI focused on content you have chosen.

The AI is told to answer only from your knowledge and never to invent prices, policies or product details. When your knowledge does not cover a question, it says it is not sure and offers to connect the visitor with your team, who can step in from the inbox.

Yes. Each agent has custom instructions, a tone (friendly, professional or concise) and a welcome message.

Yes. By default the agent replies in the same language as the visitor's message. You can also set it to always reply in one language. Your team can reply in the visitor's language too, with Tidy with AI.

RecursiveChat currently uses OpenAI models to write answers and to understand your knowledge.

Yes, on the Pro plan you can have up to 3 agents per website. The Free plan includes 1 agent per website.

Every conversation shows up in the shared inbox. Any team member can take over a conversation, which pauses the AI for that chat so a person can reply. When you are done, you can hand it back to the AI.

Yes. The inbox works as an app on your phone. Add it to your home screen and turn on notifications to get an alert when a visitor sends a message.

If the visitor has given their email address, replies are emailed to them. They can answer that email and their reply lands back in the same conversation.

Yes. When a conversation is closed, a transcript is emailed to the visitor if we have their email address, and to the workspace owners and admins.

Owner, admin, agent and viewer. Admins manage the workspace, agents answer conversations, and viewers can read without replying. You can also limit a team member to specific websites.

Yes. Write your reply in your own language and tap Tidy with AI under the reply box. It tidies the spelling and flow, and if the visitor wrote in another language, translates your reply into it. A note tells you which language it used, and you can read the English version before you send. Nothing is sent until you press Send.

It fixes spelling, grammar and long or muddled sentences in your tone, and keeps every fact, link, number and name you wrote. It never adds promises or prices. Undo puts your original draft back.

Yes. Internal notes are visible to your team only and are never shown to the visitor or included in transcripts.

Yes. Visitors and your team can attach images (JPEG, PNG, WebP or GIF) up to 10 MB each, with up to 4 images per message.

Yes. Conversations can be exported as JSON or CSV, with an option to anonymise names so you can share transcripts safely.

Yes. You can set the main colour, place it on the left or right, use a chat bubble or your avatar as the launcher, upload an avatar, change the header title and subtitle, and add a short callout message.

No. The script loads asynchronously, so it does not block your page from loading.

No. The widget runs in its own isolated shadow DOM, so your site's CSS does not affect it and its styles do not affect your site.

Yes. On phones the chat opens full screen, adjusts to the keyboard, and the back button closes it like a native app.

Yes. Call RecursiveChat('open') from any button or link. The JavaScript API also supports close, toggle, identify, setMetadata, sendMessage and reset.

There are two plans. Free costs $0 and includes 1 website, 2 team members and 50 AI replies a month. Pro costs $29 a month and includes 5 websites, 5 team members and 2,000 AI replies a month.

Yes. The Free plan costs nothing, needs no card and includes the full product on 1 website with 50 AI replies a month.

No. Both plans include the AI agent, human takeover, the team inbox, the phone app, email follow up and widget customisation. Pro gives you more websites, agents, team members and AI replies.

Each answer the AI sends to a visitor, and each reply on the Test agent tab. Messages from your team, replies tidied with AI, internal notes and messages from visitors never count.

Your usage is shown in the dashboard so you can see it coming. You can upgrade at any time, and your team can always reply to conversations themselves.

Yes. Cancel from Settings in your dashboard and your workspace moves back to the Free plan at the end of the billing period.

Prices are in US dollars and billed monthly. Payments are handled securely by Stripe. If you pay in another currency, your card provider converts at its own rate.

Agencies can run several client sites on the Pro plan, which includes 5 websites. Each website gets its own agent, branding and conversations.

No. Visitors chat anonymously by default, and the widget remembers them in that browser so they can pick the conversation up again later.

The conversation, any name or email the visitor gives, a rough location (country and city) and basic browser details. Visitor IP addresses are not stored.

Yes. Every search is limited to your workspace and your agent's own knowledge, and this is checked twice, so one customer's content can never appear in another customer's answers.

Your knowledge is treated as reference material, not instructions, so text inside a page or document cannot change how the agent behaves.

Yes. Sign each user ID on your server with your site identity secret using HMAC SHA256 and pass it to the widget. The signature is checked, so nobody can pretend to be another customer, and the same person keeps one conversation history on every device.

At https://recursivechat.dev/docs. They cover getting started, how to get the best answers from your agent, the widget and JavaScript API, and the full REST API.

Paste this before the closing body tag of your site, replacing the site ID with your own from the dashboard: <script src="https://api.recursivechat.dev/widget.js" data-site="wgt_your_site_id" async></script>

Yes. The REST API at https://api.recursivechat.dev/v1 covers websites, members, agents, knowledge, conversations, visitors and usage. Create API keys in the dashboard and send them as a Bearer token.

Yes. Each key gets only the scopes you choose, with separate read and write access, and can be limited to specific websites.

Yes. Call RecursiveChat('setMetadata', { plan: 'pro', orderId: 'A-10442' }) and your team sees those details next to the conversation in the inbox. Tick a field in the agent's Settings, under What the AI knows about the visitor, and the AI can use it too.

Create a free account, add your website, create an agent for it and add a few of your pages as knowledge. Then copy the snippet from the website settings into your site. The chat appears once the website has an active agent.

Check two things: the snippet is on the page with the right site ID, and the website has at least one active agent. A website with no active agent does not show the chat.

Go to Team in the dashboard and invite people by email. Choose their role and which websites they can access.

Use the chat on this site. You will get an instant answer from our AI, and a person from our team can take over when you need one.